Terms of Service

1. Definitions

• "Service" means the Shipzobuy website, web application, APIs, Shopify app, WooCommerce plugin, Wix app, PostAI assistant and related support, as updated from time to time.
• "Account" means the organisation account through which the Customer and its Users access the Service.
• "User" means an individual authorised by the Customer to use the Account.
• "Customer Data" means data submitted to or imported into the Service by or for the Customer, including order and End Customer data.
• "End Customer" means a customer of the Customer whose order is fulfilled using the Service.
• "Carrier" means a postal operator, courier or logistics company whose services are offered through the Service, and "Label Provider" means a third party through which labels are purchased (for example, Shippo).
• "Wallet" means the prepaid balance held in the Account and used to pay for labels and other usage-based charges.
• "Policies" means the Privacy Policy, Cookie Policy, Acceptable Use Policy, Billing and Refund Policy and Data Processing Addendum, each of which forms part of these Terms.

2. Eligibility and business use

The Service is provided exclusively for business purposes. You represent that you are acting in the course of a trade, business, craft or profession and not as a consumer, and that you are at least 18 years old and have legal capacity to enter into contracts. Nothing in these Terms limits any rights that cannot be excluded or limited under the law applicable to you.

You may not use the Service if you are located in, or are owned or controlled by persons located in, a country or territory subject to comprehensive sanctions, or if you are listed on a sanctions list maintained by the United Nations, the European Union, the United Kingdom or the United States.

3. Accounts and security

You must provide accurate and complete registration information and keep it up to date. You are responsible for all activity in your Account, for your Users' compliance with these Terms, and for keeping credentials confidential. We strongly recommend enabling two-step verification. Notify us immediately at service@shipzobuy.com of any unauthorised access or security incident affecting your Account.

When you connect a store or other third-party service, you authorise us to access and act on that service on your behalf to the extent necessary to provide the features you enable, for example to import orders and write back tracking information.

4. The Service

Subject to these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, non-sublicensable right during the term to access and use the Service for your internal business operations.

We may improve, change or discontinue features from time to time. We will not materially reduce the core functionality of a paid plan during a paid period without reasonable prior notice. Features identified as beta, preview or experimental are provided "as is" and may be changed or withdrawn at any time.

PostAI and other AI features generate content automatically. Output may be inaccurate or incomplete and does not constitute legal, tax, customs or other professional advice. You remain responsible for decisions you take on the basis of AI output, including the purchase of labels.

5. Shipping labels, carriers and parcels

Shipzobuy is not a carrier. We provide software through which you compare rates and purchase labels from Carriers through Label Providers. The carriage of each parcel is performed by the Carrier under its own terms and conditions of carriage, which you accept when you purchase a label and which govern liability for loss, damage and delay.

You are solely responsible for:

• the accuracy of sender and recipient addresses, parcel weights, dimensions, contents and declared values;
• packaging parcels adequately and in accordance with the Carrier's requirements;
• not shipping prohibited, restricted or dangerous goods except where the Carrier expressly permits them and all legal requirements are met (including IATA, ADR and other dangerous-goods rules);
• complying with export control, customs, sanctions, product safety and tax laws applicable to your shipments, including the accuracy of any customs declaration;
• using each label only once and only for the parcel for which it was purchased.

Carriers may later charge adjustments (for example, for incorrect weights or dimensions, address corrections, returns, duties or surcharges). Such adjustments, together with any fees of the Label Provider, are your responsibility and may be deducted from your Wallet or invoiced to you.

Rates shown in the Service are estimates provided by Label Providers and Carriers and may change until a label is purchased. Transit times are indicative and not guaranteed. Claims for loss or damage must be made against the Carrier under its terms; where a claim can only be submitted through the Label Provider, we will provide reasonable assistance.

6. Fees, Wallet and payment

Fees for plans and usage are as stated on our Pricing page or in the Service at the time of purchase. Labels are paid from your Wallet at the Carrier's rate plus the Shipzobuy fee per label of your plan. The Wallet is a prepaid balance for the purchase of Shipzobuy services only; it is not a bank account, deposit or electronic money, does not bear interest and cannot be transferred. Wallet top-ups are processed by Stripe, and subscriptions purchased through the Shopify app are billed by Shopify under Shopify's terms.

Unless stated otherwise, fees are exclusive of value-added tax, sales tax and similar taxes, which you will pay where applicable. If a payment is reversed or charged back, or if adjustments cause a negative Wallet balance, you will pay the outstanding amount promptly, and we may suspend label purchases until it is paid.

Refunds, cancellations and Wallet balances are governed by our Billing and Refund Policy.

7. Subscriptions and renewal

Paid plans renew automatically for successive billing periods of the length shown at purchase until cancelled. You may cancel at any time from the Service or, for plans billed through Shopify, from Shopify; cancellation takes effect at the end of the current billing period, and you will not be charged for subsequent periods. We may change plan prices with at least 30 days' notice before the change takes effect on your next renewal; if you do not agree, you may cancel before the change takes effect.

Where a free trial is offered, the plan becomes a paid plan when the trial ends and the first billing period is charged automatically, unless you cancel before the trial ends. Trials are described in the Billing and Refund Policy.

8. Customer Data and privacy

You retain all rights in Customer Data. You grant us a worldwide, non-exclusive licence to host, copy, process, transmit and display Customer Data as necessary to provide, secure and support the Service and as otherwise permitted by these Terms.

To the extent we process personal data on your behalf, the Data Processing Addendum applies and forms part of these Terms. You are responsible for having a lawful basis and providing all notices required to share End Customer personal data with us and with Carriers, and for the lawfulness of your instructions.

We may use aggregated and de-identified data that does not identify you, your Users or any End Customer to operate, analyse and improve the Service.

Our handling of personal data as a controller is described in our Privacy Policy.

9. Acceptable use

You must use the Service in compliance with applicable law and our Acceptable Use Policy. You must not, and must not permit anyone to: copy, modify or create derivative works of the Service; reverse engineer it except to the extent permitted by law; access it to build a competing product; circumvent security, rate limits or usage restrictions; resell or sublicense it except as expressly permitted; or use it to transmit malware or unlawful content.

10. Third-party services

The Service interoperates with third-party services such as Shopify, WooCommerce, Wix, Stripe, Label Providers and Carriers. Your use of those services is governed by their own terms, and we are not responsible for their availability, acts or omissions. If a third party changes or discontinues its interface, we may need to modify or discontinue the related integration.

11. Intellectual property and feedback

We and our licensors own all rights, title and interest in the Service, including all software, designs, trademarks and documentation. No rights are granted except as expressly set out in these Terms. If you provide feedback or suggestions, we may use them freely without obligation to you.

12. Confidentiality

Each party will protect the other's non-public business information disclosed in connection with the Service with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and advisers who need to know it and are bound by confidentiality obligations, or where required by law. These obligations do not apply to information that is or becomes public through no fault of the recipient, was lawfully known to the recipient, or is independently developed.

13. Availability and support

We use commercially reasonable efforts to keep the Service available and to provide support through the Service, PostAI and our support team. Availability may be affected by maintenance, by our hosting and infrastructure providers, by Label Providers, Carriers or connected platforms, and by events beyond our reasonable control. Unless a separate written service level agreement applies, we do not guarantee any particular level of availability.

14. Suspension and termination

You may stop using the Service and delete your Account at any time from Settings. We may suspend or terminate access, in whole or in part, with notice where reasonably practicable, if you materially breach these Terms and fail to remedy the breach within 10 days of notice, if you fail to pay amounts due, if required by law or a competent authority, or immediately if your use poses a security, fraud or legal risk to us, other customers or third parties.

Upon termination, your right to use the Service ends. For 30 days after termination, other than termination for your breach, you may request an export of Customer Data, after which we will delete Customer Data in accordance with the Data Processing Addendum and our retention schedule. Sections that by their nature should survive termination will survive, including Sections 5, 6, 8, 11, 12 and 15 to 22.

15. Warranties and disclaimers

Each party warrants that it has the authority to enter into these Terms. We warrant that we will provide the Service with reasonable skill and care.

EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", AND WE DISCLAIM ALL OTHER WARRANTIES, CONDITIONS AND REPRESENTATIONS, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY OF RATES, TRANSIT TIMES OR AI OUTPUT.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL OR DATA, HOWEVER CAUSED, EVEN IF ADVISED OF THEIR POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID OR PAYABLE BY YOU TO US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, EXCLUDING AMOUNTS PAID FOR LABELS AND CARRIER CHARGES, AND (B) ONE HUNDRED EUROS (EUR 100).

We are not liable for the acts or omissions of Carriers, Label Providers or connected platforms, including loss, damage or delay of parcels, which are governed by the Carrier's terms.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for wilful misconduct or gross negligence, for your payment obligations, for your indemnity obligations under Section 17, or for any other liability that cannot be excluded or limited under applicable law.

17. Indemnity

You will defend, indemnify and hold harmless Shipzobuy and its officers, employees and agents from and against any third-party claims, and related losses, fines, penalties, costs and reasonable legal fees, arising from (a) Customer Data or your instructions, (b) the contents, packaging, declaration or legality of your shipments, (c) your breach of these Terms or applicable law, or (d) your use of third-party services through the Service.

18. Trade compliance and anti-corruption

Each party will comply with applicable export control, customs, sanctions, anti-bribery and anti-corruption laws, including the UK Bribery Act 2010 and the US Foreign Corrupt Practices Act, in connection with these Terms.

19. Governing law and disputes

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of Spain, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods. The parties submit to the exclusive jurisdiction of the courts of Barcelona, Spain, except that either party may seek injunctive or other urgent relief in any competent court.

Before starting proceedings, the parties will try in good faith to resolve any dispute through discussions between senior representatives for at least 30 days after written notice of the dispute.

20. Changes to these Terms

We may amend these Terms. We will give at least 30 days' notice of material changes by email or in the Service, except where a change is required by law or relates to new features, in which case it may take effect immediately. If you do not agree to a change, you may terminate before it takes effect; continued use of the Service after the effective date constitutes acceptance.

21. General

• Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, labour disputes, government action, and failures of internet, hosting, Carrier or utility services. This does not excuse payment obligations.
• Notices. We may give notices by email to the Account owner or in the Service. Legal notices to us must be sent to antonio@shipzobuy.com and to Passeig de Manuel Girona 66, 08034 Barcelona, Spain.
• Electronic communications. You agree that agreements, notices and other communications provided electronically satisfy any legal requirement that they be in writing.
• Severability and waiver. If any provision is held invalid, the remainder will continue in effect. A failure to enforce a provision is not a waiver.
• Independent contractors. The parties are independent contractors. There are no third-party beneficiaries.
• Entire agreement and precedence. These Terms, the Policies and any order form constitute the entire agreement regarding the Service. In case of conflict, a signed order form prevails, then the Data Processing Addendum (for personal data), then these Terms, then the other Policies.
• Language. These Terms are drafted in English. Any translation is provided for convenience, and the English version prevails to the extent permitted by law.

22. Contact

Shipzobuy Global Brands represented by YUANHUBUY TECHNOLOGY LIMITED, Passeig de Manuel Girona 66, 08034 Barcelona, Spain. Tax ID (NIF): 46434463Q. Telephone: +34 662 544 990. Support: service@shipzobuy.com. Legal notices: antonio@shipzobuy.com.